FREQUENTLY ASKED QUESTIONS

1. GENERAL PROVISIONS

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") apply to all Contracts that Javorina, výrobné družstvo, domiciled at: Továrenská 29, 059 01 Spišská Belá, registered with the Commercial Register of the District Court Prešov, Section Vr. File No.: 224/P, Business ID: 00 168 599, Tax ID: 2020515552, VAT ID: SK2020515552 (hereinafter referred to as "Seller") enters into for the purpose of selling the 'JAVORINA' products offered on the website www.javorina.sk, online store www.shop.javorina.eu and in the printed catalogs of the Seller (hereinafter referred to as "goods").The Terms and Conditions published at www.shop.javorina.eu apply to purchases made through the online store.

1.2 Application of the terms and conditions of the other Contractual party or of any other terms and conditions is hereby explicitly excluded, unless otherwise agreed by the parties in writing. The terms of the current Trade Agreement apply to wholesale trade.

2. ORDER OF GOODS

2.1 The Customer may order the goods in the usual way - directly at the store, by e-mail or via the online store. The order becomes binding only after its official confirmation by the Seller, with a set price and a preliminary delivery time.

2.2 The Order is also a draft Purchase Contract (hereinafter referred to as the “Contract”), the acceptance of which by the Buyer is subject to a deposit of 25% of the purchase price of the ordered goods for catalog products. In case of atypical products, the advance payment ranges from 50% to 100%, depending on the scope of custom adjustments. The terms of the current Trade Agreement apply to wholesale trade.

3. QUALITY OF GOODS, DESIGN AND PACKAGING

3.1 Our furniture is made of solid wood with the exception of furniture parts for which solid wood is not suitable. However, the materials used are stipulated in the product datasheet. (Other materials used are veneered MDF or laminated solid material and massive spruce. The veneer quality of the veneered MDF used is B / C; the midline on twin beds is made of spruce wood.) The design features and load capacities of individual products are specified in the product data sheets.

3.2 Solid wood may contain defects that naturally occur in natural material but must be professionally treated in visible places. The exterior facing surfaces may include defects of a natural character (eyelets, lumps, dents, ...) up to max. surface area of 4 cm², sapwood creep, slight discoloration, color and structural differences inherent in solid wood. Longitudinal lamella bridging is also allowed for products longer than 200 cm. Sapwood and longitudinal extensions are allowed on the inside of the furniture, as are natural flaws up to 10 cm². On invisible surfaces (bottom facing sides - bottoms, lower surface of table tops, back sides of boards, ...) local small-scale roughness and local defects of natural wood are allowed.

3.3 The furniture is designed to withstand the normal interior temperature and humidity differences, but is not designed for excessively dry or humid environments or for outdoor use. The products’ wood moisture content is 9 +/- 2%. Wood cracked in the bonded joint is unacceptable, microcracks on the surface due to the change in wood moisture content up to 0.2 mm are allowed. Transverse sag, caused by the change in humidity, normally extends between +/- 0.2% in both longitudinal and transverse directions.

3.4 For atypical renderings, variations in the design are permitted depending on the requirements of the Buyer.

3.5 During manufacturing, the furniture surface is treated by the application of two layers but due to diverse structure of the wood as a natural material, or by changing the humidity of the environment after transport and unpacking, minor changes in surface quality may occur (slight roughening of the surface by straightening of the wood fiber). These changes are usually easy to remove by simple treatment of the furniture (by grinding and oiling the oiled furniture) even at home.

3.6 Cabinet and wardrobe products are supplied assembled. Beds, tables and coffee tables unassembled. However, their assembly is very simple. The assembly instructions are included with all products delivered in parts.

3.7 Javorina products are, as a rule, packed in several layers of protective and packaging materials to reduce the risk of damage during transportation. The manufacturer prefers to deliver the goods by his own personnel, who would assemble them, too.

4. PRICE AND PAYMENT CONDITIONS

4.1 Unless otherwise agreed in writing in the Contract, the Seller's costs for packing the goods and transporting them to the place of delivery are included in the price of the goods, however, it is not possible to deliver the services independently of the goods, or to separate delivery from other services.

4.2 After the ordered goods have been manufactured, the Buyer is obliged to pay the balance of the purchase price not later than at the time of accepting the goods. The terms of the current Trade Agreement apply to wholesale trade.

4.3 In the event of payment delay, the Seller shall have the right to demand from the Buyer, in addition to payment of the purchase price, a late payment interest (para. 5.7 GTC).

4.4 When paying by bank transfer to the Seller's account, the Buyer shall indicate the order number as the sort code of the payment. All prices include 20% VAT. Bank details: Poprad - UNICREDIT BANK SLOVAKIA A. S., IBAN: SK2711110000001241859005, BIC: UNCRSKBX

4.5 When collecting the goods, the Buyer shall receive a receipt for tax purposes and a payment confirmation.

4.6 Bank charges for payments from abroad are borne by the Buyer.

4.7 The Parties shall satisfy their tax obligations according to the legislation in force in the Slovak Republic.

4.8 The Parties undertake to accept any legislative changes in the Slovak law, including changes in tax laws that affect the Contract, and respect application of the same as long as they remain in force.

5. DELIVERY TERMS

5.1 The Seller is obliged to deliver the goods as specified in the Contract.

5.2 Unless the parties agree otherwise, the Seller is obliged to deliver the goods to the Buyer at the place of performance agreed in the Contract. The Buyer shall accept the goods and confirm receipt of the same by attaching their signature to the respective form.

5.3 Unless otherwise agreed in the Contract in writing, the Seller is obliged to deliver the ordered goods within a period of no more than 10 weeks from the order confirmation by the Seller. The standard lead time for the products of Javorina assortment is 8-10 weeks.

5.4 If the Seller is in delay with the delivery of goods according to clause 5.3 (he fails to deliver the goods within the agreed deadline), the Buyer has the right to demand from the Seller the payment of a Contractual penalty in the amount of 0.05% of the total purchase price of the goods specified in the Contract for each day of delay. The Seller is not obliged to pay the Contractual penalty if he is not responsible for the breach of duty.

5.5 The Buyer is not entitled to claim damages caused by breach of the obligation to which the Contractual penalty applies.

5.6 If the Buyer fails to pay the purchase price on time, the Seller is entitled to refuse to hand over the goods, in which case the Buyer has no right to demand payment of the Contractual penalty from the Seller in accordance with § 5.4 hereof.

5.7 The Buyer is obliged to take over the ordered goods. In case of breach of this obligation and failure to take over the goods within 14 days of the notification that the order is ready and upon expiry of the specified delivery time of the manufacturer (sec. 5.3 GTC), the Seller is entitled to receive compensation for the damage caused, for the lost profit and a storage fee (pursuant to § 614 par. 2 CC) in the amount of 0.05% of the value of the goods not taken over as per the respective order for each day of storage. The Seller has the right to compensate himself for such damage from the advance payment of the Client, transferred upon confirmation of the order.

6. LIABILITY FOR DEFECTS, COMPLAINT POLICY

6.1 The warranty period for solid wood products of “Javorina” brand is 10 years. Products from materials other than solid wood, as well as retail goods, are covered with a 24-month warranty. Functional fittings by Hettich and BLUM, included in some of the Javorina products' design, are covered by a lifetime warranty. All products of Javorina trademark, as well as goods designated for legal entities, are covered by a 12-month warranty. The Seller may also extend the Buyer's warranty upon agreement, possibly with a unilateral declaration in the warranty slip or as advertised. The warranty period, statutory, agreed or provided by the warranty statement, shall begin in principle from the receipt of the product by the Buyer.

6.2 The Consumer is informed on the Seller's liability for defects of the goods, conditions and manner of filing a complaint, including details on where the complaint may be lodged, and on after sales repairs under the warranty, in the Seller's RETURN POLICY at www.javorina.sk or at www.shop.javorina.eu- for purchases online.

7. FINAL PROVISIONS

7.1 The Contractual parties agree that all disputes arising out of- or in connection with the Contract shall be settled by mutual agreement. If no agreement is reached, the dispute will be finally decided by the competent court.

7.2 These General Terms and Conditions become binding on the Buyer by their entering into a Contract.

7.3 By submitting their order or making the advance payment, the Buyer confirms that they have become acquainted with these General Terms and Conditions and the Return Policy and accept the conditions stipulated therein. The supervisory authority is the Inspectorate of the Slovak Trade Inspection with its seat in Prešov for the Prešov Region, Obrancov mieru 6. Prešov.

If the consumer is not satisfied with the manner in which the Seller has settled their claim or if the consumer believes that the Seller has violated their rights, they have the opportunity to demand redress from the Seller. If the Seller dismisses the request for redress or does not respond to it within 30 days from the date of its dispatch, pursuant to § 12 of Act no. 391/2015 Statutes on Alternative Resolution of Consumer Disputes as amended, the consumer is entitled to file a petition for alternative dispute resolution. The relevant entity for alternative solution of consumer disputes with online store operators is the Slovak Trade Inspection (www.soi.sk) or any other competent legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic, with the consumer having the right to choose which entity to address with their respective petition. In addition, the consumer can use the online dispute resolution platform, available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.2show&lng=EN, to submit a petition for alternative dispute resolution

Information on fees for filing such petition can be found by the consumer on the website of a specific ADR entity.

8. TREATMENT OF THE SOLID OILED FURNITURE

8.1 The surface treatment of furniture with preparations based on natural waxed oils is today the prevailing surface treatment designed for modern solid furniture. It maintains the natural character of the product and its major benefit lies in easy maintenance and full restoration of damaged surfaces in home conditions. On the other hand, oil finishing does not provide as much protection against moisture and mechanical damage as varnishing (especially in the beginning of use), and therefore, with regular care, it is necessary to create as thick a continuous layer of oil and wax as possible. Having purchased an oil-finished product, it is advisable to gently brush all, but especially the upper and top surfaces of the tables and chests with an abrasive cloth, to apply oil and after 1-2 minutes, to soak any remaining oil with a dry cloth (part of Javorina furniture care kit). Color-treated surfaces should be wiped gently, but sufficiently to avoid continuous glossy surfaces. In case of unavailability of furniture oil, commercial preparations containing waxes and oils such as Pronto can also be used for routine treatment, subject to the instructions on the product. If the treatment is initially repeated 1 - 2 times a month, a continuous protective layer will emerge, highly resistant to damage and liquids. It will endow the furniture with an elegant shine and make the surface feel very comfortable to touch.

8.2 Solid furniture "Javorina" is not suitable for outdoor use and for its full functionality, it must be placed indoors with a temperature in the range between 10 - 30 °C and the air humidity in the range of 35 - 70%.

9. RETURNS

9.1 Pursuant to the Act no. 102/2014 Statutes on consumer protection in the sale of goods or services on the basis of a distance Contract or Contracts entered into outside the Seller's premises as amended (hereinafter referred to as the "Act") pursuant to § 7 and subsequent paragraphs, the consumer has the right to withdraw from the purchase Contract within 14 calendar days from the date of receipt of the goods. If the subject of the purchase Contract is delivery of goods, the consumer has the right to withdraw from the Contract even before the goods are delivered.

9.2 If the consumer wishes to exercise this right, the consumer is obliged to deliver the written withdrawal from the purchase Contract personally no later than on the last day of the specified period to the Seller's contact address or hand it over to the postal service no later than on the last day of the period to the address stated in the contacts section. The consumer is obliged to ship or deliver personally the subject matter of the Contract from which they have withdrawn, together with all documentation - e.g. the original invoice, manual and other documentation pertaining to the goods delivered to the consumer, together with the goods themselves, no later than 14 days from the date of withdrawal (§10 par. 1 of the Act). We recommend that Buyers make a copy of the invoice for their own use and send the goods by registered mail and as an insured item. You can use the following form to withdraw from the Contract: Withdrawal from the Purchase Agreement, with compulsory sections to be filled in marked with "*" - asterisk. http://www.nakupujbezpecne.sk/docs/form/odstupenie%20ood%20zmluvy.pdf.

9.3 Do not send the goods to us as cash on delivery, such goods will not be accepted.

9.4 The operator of the online store shall refund the price paid for the goods / service including the transport cost pursuant to prov. §9 par. 3) of Act no. 102/2014 Statutes, together with the costs demonstrably incurred in ordering such goods within 14 days of the withdrawal from the Contract, but the Seller is not obliged to refund the money before the goods are delivered to him or before the consumer has proven the shipping of the goods, this is not the case if the Seller has proposed to pick up the goods himself.

9.5 The cost of returning the goods shall be borne by the consumer.

9.6 The right of withdrawal shall not apply to goods and services as defined in §7 para. 6 (a) a) to l) of Act no. 102/2014. Statutes.

9.7 The consumer shall bear any impairment of the value of the goods caused by its use beyond what is necessary to determine the functionality and characteristics of the goods.

10. PRIVACY POLICY

10.1 Personal data are processed in accordance with the Act no. 18/2018 Statutes on Personal Data Protection as amended.

10.2 The controller does not provide the Buyer's personal data to a third party other than the chosen shipping company that provides the delivery of the goods or services or to the state authorities in case of inspection or to the intermediary on the basis of a mutual agreement entered into pursuant to the Act no. 18/2018 Statutes.

10.3 The controller is obliged to secure personal data from unauthorized breach through adoption of appropriate technical and organizational measures. In addition, all employees of the controller are required to observe confidentiality in relation to personal data.

10.4 The data subject's rights are defined in the provisions of art. § 19 et seq. of the Act no. 18/2018 Statutes on Personal Data Protection, as amended, namely:

  • the right to information that is complied with by publishing of the present content and our general terms and conditions,
  • the right of the data subject to request access to personal data relating to him - § 21 of the Act gives you the right to request how and for what purposes your data is processed. This request can be addressed to our e-mail contact,
  • the right to make corrections to personal data - § 22 of the Act allows you to correct your personal data if they are outdated,
  • the right to delete personal data - you can exercise your right under § 23 of the Act if you are no longer interested in the controller's continued personal data processing,
  • the right to limit personal data processing - you can exercise your right under § 24 of the Act if you believe your personal data have been processed contrary to the law,
  • the right to object to personal data processing - § 27 of the Act,
  • the right to data portability,
  • the right to notify the supervisory authority in relation to the personal data processed.

10.5 The controller obtains the following personal data from the Buyer: title or academic degree, first name, last name, address, delivery address, billing address, phone number, e-mail address. These are processed in order to properly handle your order. These personal data are stored for archiving purposes for 10 years. As part of the ordering process, personal data are processed for the purpose of issuing invoices, issuing stock (delivery) notes, arranging transport and keeping accounting records.

Cookies

10.6 These sites record your IP address, information on how much time you spend viewing those sites, and information about what sites are you redirected to our site from. Cookies are text files stored on your computer and are also used to measure site traffic and personalize site views, and we can offer you better quality thanks to these files. Therefore, we perceive these files as our legitimate interest. Some cookies are third party files, e.g. Youtube, Google, and so on.

10.7 You can delete your cookies at any time, or set up their collecting directly in your browser settings. If you refuse to collect cookies, do so through the respective settings of your internet browser.

10.8 If the Buyer agreed to have their personal data processed in the online store for the purposes of e-mail marketing, they has thus agreed to receiving e-mail messages to their contact e-mail address.

10.9 For the purposes of e-mail marketing, personal data in the scope of first and last name, e-mail address are provided for a five-year period. These personal data are not provided to third parties.

10.10 The Buyer may withdraw their consent at any time by sending us their Personal Data processing consent withdrawal, which we shall comply with by immediate data deletion. We will no longer use your personal data for e-mail marketing purposes.

At Spišská Belá, 01.02.2019

Slavomír Alžbetkin, JAVORINA v.d. Sales Manager

Valid for retail purchases and purchases via the www.shop.javorina.eu online store. The Return Policy is an integral part of the General Terms and Conditions.

1. FILING A COMPLAINT

Only goods that have been purchased from the Seller and are owned by the Buyer are subject to complaint.

2. VALIDITY OF COMPLAINTS

If the ownership right has not yet passed from the Seller to the Buyer, the Seller shall exercise his right to settle the complaint only after full payment has been made pursuant to § 151a et seq. Civil Code.

3. WARRANTY PERIOD

A Buyer who is a final consumer (a natural person who does not act within the scope of their business, employment or occupation) is offered a 10-year warranty on solid wood products. Other products under the Javorina trademark, as well as merchandise sold by Javorina, are covered by a 24-month warranty, unless otherwise stated in connection with the goods, and complaints are resolved in accordance with the Consumer Protection Act and the Civil Code. Fittings by Hettich and BLUM, included in Javorina design, are covered by a lifetime warranty. If the Buyer is not a consumer, the provisions of the Commercial Code shall apply and the warranty period shall be 1 year and this Return Policy shall not apply to these cases. The warranty period begins on the date of receipt of the goods from the shipping company or directly from the Seller if the goods are collected by the Buyer in person on the day of their receipt.

4. FILING COMPLAINTS

The Buyer is obliged to file their complaint with the Seller immediately after the defect has been detected.

5. LIABILITY FOR DEFECTS

does not apply to defects caused by the following use:

  • the defect was caused by mechanical damage to the product attributable by the Buyer,
  • improper handling of the product in a manner other than that specified in the operating instructions or in the furniture care guide, on the website and in the General Terms and Conditions,
  • using goods in conditions with the humidity or the indoor temperature outside the permitted range (35-75% and 14-30° C, respectively), exposing them to chemical and mechanical effects natural to that environment or to excessive sunlight or UV radiation,
  • neglecting care for and maintenance of the goods,
  • damage to goods by overloading,
  • by using the goods in violation of the terms stipulated in the accompanying documentation, general principles, technical standards, or safety regulations, or other breach of warranty.

Defects caused by natural disasters are also excluded from liability for defects. Liability for defects does not apply also to normal wear and tear of goods (or parts thereof) caused by the use of goods. Thus, shorter product life cannot be considered a defect and is not subject to complaint.

6. FILING A COMPLAINT

is not permissible if:

  • the goods have been 'made to the customer's order' in the size and color unique to the order and are not a manufacturer's stock item, should the causes be associated with atypical design where changes and deviations from the standard design have been made upon the customer's request,
  • deviation in color of solid wood products, where the color is subject to the variability of solid wood, its properties, chemical and mineral composition. Monitors and display devices may not display the colors of the products as seen at www.shop.javorina.sk or www.javorina.sk as they appear in reality,
  • deviations in the appearance of the product caused by the unique structure and pattern of the solid wood to an extent that does not impair its quality and structural properties.
7. RETURNS

The goods subject to complaint must be sent to the Seller's address listed below or returned in person, not as cash on delivery. The goods should be suitably packed so that they are not damaged during transport and we recommend sending the goods by registered mail or as an insured item. It is necessary to attach a copy of the proof of purchase (invoice) to the goods and we recommend attaching a Complaint Form that has been filled in.

http://shop.javorina.eu/uploads/odstupenie-od-zmluvy.pdf

The complaint must be sent only in writing (by post) or delivered in person (not by e-mail only).

8. RECEIVING THE COMPLAINT

The Seller shall confirm receipt of the complaint and issue the Buyer a confirmation thereof in the form the Seller deems appropriate. The day of filing the complaint is the date it is served to the Seller. If the confirmation of the receipt cannot be sent immediately, it must be delivered without undue delay, not later than together with the proof of the complaint resolution. The complaint resolution will be sent in writing.

9. COMPLAINT RESOLUTION

The Seller is obliged to determine the manner of handling the complaint immediately, in complex cases within 3 days from the date of the complaint. In justified cases, in particular when a complex technical assessment of the goods is required, no later than 30 days after the complaint date. After determining the way of handling the complaint, the Seller shall settle the complaint immediately, in justified cases the complaint may be settled later. However, the complaint resolution must not take longer than 30 days from the complaint date. After expiry of the 30-day period for complaint resolution, the Buyer has the right to withdraw from the purchase contract and they shall be refunded the full amount for the goods or they can exercise their right to have the goods replaced with new ones.

10. BUYER'S RIGHTS IN THE COMPLAINT PROCEDURE

In case of a removable defect, the Buyer has the right to have the defect removed free of charge, properly and on time. The manner of defect removal is at the Seller's discretion. Instead of accepting a correction, the Buyer may require the replacement of a defective item with a defect-free item, unless the Seller incurs excessive costs with respect to the price of the goods or the seriousness of the defect.

In the event a defect cannot be removed and prevents the item to be used properly for the designated purpose, the Buyer has the right to either have the item replaced or to withdraw from the purchase agreement (refund) or to receive a discount.

The complaint is deemed resolved if the complaint procedure is terminated by handing over the goods subject to complaint, handing over the replaced goods or by affecting the refund of the purchase price of the goods, by a written request for collection of the goods or by justified refusal to do so.

11. COLLECTION OF GOODS

Goods must be checked for their intactness or the packaging for its integrity (according to the instructions for acceptance of the goods) upon collection. Since the goods may be damaged during transport, we recommend the Buyers unpack the goods and inspect them in the presence of the carrier. By giving your signature to the carrier, you declare that the packaging is undamaged.

12. VALIDITY OF RETURNS POLICY

This Returns Policy is an integral part of the General Terms and Conditions, and the Seller reserves the right to change it at any time without notice to the Buyer.

13. CONTACT / ADDRESS

JAVORINA v.d., Továrenská 29, 059 01 Spišská Belá, SLOVAKIA, info@javorina.sk

At Spišská Belá, 01.02.2019

Slavomír Alžbetkin, JAVORINA sales manager

How we protect your privacy

As we care about protecting our customers' personal data, we collect them responsibly and in compliance with the privacy laws. Please, find below which personal data are collected while visiting www.javorina.eu, what purpose we use these data for and what are other terms and conditions of their processing.

General information about your visiting www.javorina.sk

Secure Socket Layer

Your personal data is securely transmitted in encrypted form. The encryption we use is Secure Socket Layer (SSL). Our website pages, as well as other systems for personal data processing, are secured by appropriate technical and organizational means against loss, destruction, alteration and further dissemination of data through unauthorized persons.

Our website is hosted by Webglobe-Yegon, s.r.o., Stará prievozská 2, 821 09 Bratislava.

Tracking Visited Pages

In order to process statistics from javorina.sk web site, we use Google Analytics by Google, who is certified in terms of personal data protection in web traffic tracking.

Data collected about the site traffic

Through built-in code, the following data, provided by your browser, are collected and evaluated while visiting javorina.eu:

  • request (name of the requested data file) (e.g. www.example.com/index.html)
  • browser type and version (e.g. Opera 5.0)
  • browser language (e.g. Slovak language)
  • the operating system used (e.g. Win7.)
  • browser window resolution
  • screen size
  • JavaScript activation
  • Java on/off
  • enable / disable cookies
  • Referrer URL (previous page visited)
  • IP address
  • access time
  • clicks

To optimize page information, we use Hotjar, which provides the visuals of a heat map to show us which data are of interest to the users and which are not. Integral to this external service is not linking users to a specific activity on the web, all data are anonymous.

Cookies

These sites record your IP address, information on how much time you spend viewing those sites, and information about what sites are you redirected to our site from. Cookies are text files stored on your computer and are also used to measure site traffic and to personalize site viewings, and we can offer you better quality thanks to these files. Therefore, we perceive these files as our legitimate interest. Some cookies are third party files, e.g. Youtube, Google, and so on.

You can delete your cookies at any time or change the settings with respect to their collecting directly in your browser settings. If you refuse to collect cookies, do so through the respective settings of your internet browser.

Personal data collection, processing and use

Contact information

The controller of the information system for processing of your personal data is JAVORINA v.d., Továrenská 29, 059 18 Spišská Belá, SLOVAKIA.

Personal Data Categories

We collect information depending on which services you use, i.e. those necessary for providing you with those services.

If you subscribe to our newsletter

By subscribing to our newsletter through our website, you agree to the use of your e-mail address for the following purposes: Javorina manufacturing cooperative will e-mail you our news, promotions and special offers, as well as product and service information. You can withdraw your consent at any time in writing at marketing@javorina.sk or by clicking on a link located in each electronic newsletter.

Standard Form Data

There are data transfer forms available at javorina.sk, designed, for example, for posting questions concerning our stores. By using the contact form, you consent to our processing of your personal data to the extent provided in the contact form, for the purposes of mutual communication between Javorina v.d. and yourself. If no personal data are involved, the data from the form spaces will be retained and evaluated statistically.

Log Files

Each time you open javorina.sk website, the user data, uploaded by your internet browser, are stored in the protocols, the so-called Server Logfiles. Thus, saved data sets contain the following data: date and time of access, URL of the page, IP address, may contain the previous URL address (the so-called Referrer), the amount of data transferred, as well as the User Agent transmitted by the browser (i.e. browser type and version and operating system used).

Disapproval of the use of data

You are entitled to withdraw your consent to have your data processed at any time, effective thereon. You can unsubscribe from the newsletter by clicking on the link at its bottom. Consent withdrawal does not affect the lawfulness of data processing based thereon prior to its withdrawal.

In addition, personal data will be deleted should you decide to withdraw your consent, in the event that data processed for a particular purpose are no longer necessary for that purpose, or if storing for any legitimate reason is inadmissible.

Right to information and other data subject rights

You are entitled to receive information regarding your personal data processing free of charge. In addition, subject to compliance with the requirements set out in the relevant general binding legal regulations you have (i) the right of access to your personal data, (ii) the right to correct any inaccuracies in your personal data, (iii) the right to limit (block) personal data processing , (iv) the right to object to the processing of your personal data for direct marketing purposes, (v) the right to have your personal data deleted, in particular when they are no longer necessary for the purposes for which they were collected or otherwise processed or if you withdraw your consent to processing your personal data, and if there is no other legal basis for their processing, or if the personal data were processed unlawfully.

Since the date of entry into force of the Regulation (EU) 2016/679 of the European Parliament and of the Council on protection of natural persons with regard to the processing of personal data and on the free movement of such data, by which the Directive 95/46/EC is repealed, (i.e. since May 25, 2018) if conditions laid down by the law on data portability are met, you also have the right to obtain your personal data that you have voluntarily provided us with in electronic form subject to your consent, in a structured, commonly used and computer readable form and in this context, you can claim the right to have such data transferred to another controller, as long as such transfer is technically possible (right to data portability).

If you have any questions about data protection, you can contact our customer support at any time.

You can do so by email at info@javorina.sk, by post addressed to the headquarters of the company JAVORINA v.d. Továrenská 29, 059 18 Spišská Belá, SLOVAKIA or by phone at: +421 52 458 1660. If you claim any of the data subject rights under the personal data protection law and the applicant identity cannot be verified from your application, or if we have reasonable doubts as to the identity of the person making the claim, we reserve the right to request such person to provide us with additional information necessary to confirm the identity of the person making the claim.

As a data subject, you have the right to file a complaint with the Supervisory Authority, which is the Office for Personal Data Protection of the Slovak Republic, domiciled at Hraničná 12, 820 07 Bratislava, in case you suspect that your personal data are processed contrary to valid legislation.

Services available from www.javorina.sk, subject to the data subject consent under these General Terms and Conditions, are not intended directly for persons under the age of 16.

The finishing of furniture with products based on natural waxed oils is a predominant finish in modern solid furniture. It maintains the natural character of the product and its major benefit lies in easy maintenance and full restoration of damaged surfaces in home conditions. On the other hand, oil finishing does not provide as much protection against moisture and mechanical damage as varnishing (especially in the beginning of use), and therefore, with regular care, it is necessary to create as thick a continuous layer of oil and wax as possible . Having purchased an oil-finished product, it is advisable to gently brush all, but especially the upper and top surfaces of the tables and chests with an abrasive cloth, to apply oil and after 1-2 minutes, to soak any remaining oil with a dry cloth (part of Javorina furniture care kit). Color-treated surfaces should be wiped gently but sufficiently to avoid continuous glossy surfaces. Should furniture oil not be available, commercial preparations containing waxes and oils such as Pronto (Johnson and Johnson) may also be used for the usual treatment. In such case it is recommended to proceed according to the product instructions.

If the treatment is initially repeated once or twice a month, a coherent protective layer will form, highly resistant to damage and fluids, giving the furniture elegant luster and a surface very pleasant to touch.

If the surface of the oil-finished furniture is damaged due to fluids, scratches, etc., the repair is similar - rub the damaged area with a sand paper in direction of wood fibers and smoothen it with the abrasive cloth. Apply the furniture oil and after 1-2 minutes, soak the surplus oil into a dry cloth to leave the surface dry. Repeat the cloth smoothing and oil application the next day. Eventually lighter color shade of the treated area should blend in with the surrounding area over time by the effect of light. (see surface repair).

Surface treatment - oil ensures full protection only after complete cure, which is 14 days according to the manufacturer’s recommendations. The surface then becomes abrasion-resistant, non-staining, it leaves no prints, but may be more sensitive to stains and wet soiling before that time.

It is recommended that the material used in oil application be dipped in water (washed) or burned to avoid possible spontaneous ignition.

Oils and furniture care agents are a part of every order, or can be ordered at info@javorina.sk, or shop.javorina.eu, over the phone, fax or by a letter.

WARNING

Additional surface treatment with varnish application to the areas under load (according to our offer) does not meet the definition of "oil-finished" furniture.

In case you own varnished furniture, please do not use oil or the above procedures when treating and maintaining it. Observe instructions for cleaning and maintenance of common varnished furniture. Thank you.

"Javorina" furniture can be found in the chain of stores listed at www.javorina.eu or www.shop.javorina.eu. Each authorized dealer has goods available at his point of sale at the same retail price, and it is recommended he charge the same price for the same type of services. In Slovakia, all Javorina products in the sales network come with transportation, home delivery and installation.

Individual requirements and high standard of home delivery and installation is a matter of individual consultation and subsequent setting of a custom-made price. (tall buildings with no elevator, oversized products, difficulty accessing parking). For more information about these services, please contact our resellers.

Drying of oak wood is a time-consuming process, so our standard lead time spans 8 to 10 weeks following confirmation of receipt of the deposit. We deliver the selected range of serial products to clients in the Slovak and Czech Republic within 8-10 weeks of deposit receipt.

Standard lead time does not apply to orders including atypical products and products from the American Massive Walnut.

The manufacturer, Javorina v.d., reserves the right to change lead time (in response to variable factors entering the production process, subcontracting and logistics solutions).

In case of larger orders and complex interior solutions, it is possible to manufacture atypical products at the customer's request.

Please, consult the individual approach and our solution options with our professional representatives.

As a rule, our preference is to go with established standard goods and Javorina assortment. The application of custom-made Javorina design to the interior under creation is subject to a feasibility assessment. In recent years, Javorina's varied focus provided us with many opportunities to deliver complete interior furnishing to both, residential homes and commercial premises (restaurants, hotels, churches, monasteries, wineries, wine shops ... ).

Our furniture is produced in basic color shades, which we define as follows:

  • Natural design - oil extracted from flax seed containing wax.
  • Light shade - oil extracted from flax seed containing wax with the white (code W - white) and grey (code G - grey) pigment.
  • Dark shade - oil extracted from flax seed containing wax with grey (code T - dark grey), chocolate (code J - JAB) and coffee (code C - coffee) pigment. Prior to getting its oil finishing, wooden material Duba is "steam treated" in a chamber where it undergoes a full-blown darkening thanks to the respective chemical process.

All Javorina product surfaces are treated by manual oil application, smooth rubbing of the oil into the fibers and subsequent wiping of excess oil from the surface. It takes at least 24 hours for the process to be completed unless the shades are dark, in which case the process takes no less than 48 hours. Full surface resistance is achieved after 14 days when the surface becomes highly resistant and color stable.

WARNING

Over time, the oak acquires a deeper shade due to UV radiation and oxidation, under which the oak wood color becomes richer. Continuous treatment of the surface parts of the furniture will restore their durability while reviving the furniture’s structure and its beautiful color.

Visit our online store at www.shop.javorina.eu or one of our vendors you can find at www.javorina.sk/kontakty.

We will always be glad to hear from you directly at Javorina in Spišská Belá via tel. +421 52 458 1660 or e-mail to info@javorina.sk.

Solid oak wood is considered to be structured, and in its natural state it already shows quite large differences in color and structure. Wood from different logging locations is of different color, but differences in color and structure of the same trunk are also natural (e.g. the mid - edge part, the radial - tangential section of the trunk, ...). Color differences may be accentuated further in the process of drying and, in particular, final finishing, mainly by oil treatment.

Oil treatment brings the structure and color differences in solid oak wood to the forth and significantly distinguishes the furniture from the veneer type, which is usually much more homogeneous in terms of color and structure. During manufacturing, the color and structural selection of individual components takes place before they are joined together so that the result is natural. We do not strive for dull uniformity. Oil-treated furniture is much more susceptible to the so-called patina, when exposure to light and air oxidation changes its color to honey shade, and individual differences in color are lost over time.

Our furniture is made of solid oak wood, with the exception of cabinet backs, drawer bottoms and the bottom shelf on the drawer night table NS35, which are oak veneered MDF. (The veneer in these places is used for structural reasons). The double bed center is made of spruce wood. Processed oak wood may contain defects naturally occurring in original material, which must be professionally repaired in visible places. External surfaces exposed to view may include natural defects of up to 15-20 mm in diameter, sapwood spreads, slight discoloration, color and structural differences (see Javorina furniture quality parameters below), natural to solid wood. Sapwood in interior parts of the furniture is allowed without limitation, as is lengthwise overlapping and natural defects of up to 35 mm in diameter. Inside the invisible areas (lower sides of the bottoms, table tops, back sides of the back panels, ...) local small-scale unevenness of shaving, filing and local repairs are allowed. Longitudinal lamella bridging is also allowed for products more than 200 cm long.

The furniture is oil-treated twice during manufacturing; however, it is possible that minor variations in surface quality (slight roughening of the surface due to straightening of wood fiber) may occur as a result of different natural wood structure, possibly by changes in humidity of the environment after shipping and unpacking. These changes are usually easily removed by the procedure described in the text on maintenance (see FAQ / Care for Oil-treated Furniture).

Cabinet and wardrobe products are supplied in assembled condition, beds, tables and coffee tables unassembled. However, their assembly is very simple - usually only four screws are needed. (see installation).

Products are packed in five-layer paper cardboard with special corner protection.

General principles - unless defined otherwise

External visible surfaces

  • Choice of blanks focuses on achieving a harmonious whole with a uniform color and structural / balanced distribution of allowed defects (applied even to rustic quality) where the most beautiful should be the front and top surfaces (chest doors, table tops, chest tops...), then the side surfaces.
  • The area is composed of the material with the same or similar pattern / structure and color (tangential pattern with other tangential patterns, tangential pattern with semi-radial patterns and radial patterns with other radial and semi-radial ones).
  • The less desirably-looking side of the blank is oriented to a less visible side of the panel / joint piece and after gluing, the desirably-looking side of the panels is oriented upwards.
  • Cracked or visible knots and other acceptable defects of natural character, i.e. cracks in the surface, possible defects in processing, are repaired with dark sealant and treated with mastic in the color of wood (darker in cross-section, lighter on the longitudinal surfaces). Sealant in those areas must not be depressed.
  • Knots and permissible defects must not be located on a visible edge. Sectioned knots are, save for the (R and R / C) rustic quality, inadmissible.
  • In undefined cases we proceed in a way so as to achieve the best aesthetic result and we try to see the product through the customer's eyes.

Bottom / inner / invisible areas

  • Inner / bottom visible surfaces (upper sides of the inner shelves, inner sides of side surfaces, bottom surfaces of tables and coffee tables, ...) - must be processed flawlessly (careful sealant filling and grinding) while always keeping an eye on how the side looks.
  • Invisible bottom surfaces (bottom sides of parts, shelves, ...) - defects must be trimmed and ground.

Quality definition of panel sides and joint pieces

Javorina furniture quality class:

  • A - structural and color uniformity, rare, up to 5 mm large eyelets of no more than 3 pcs / m2 evenly distributed, without sapwood spreading..
  • B - selected by structure and color, unlimited eyelets, no more than 3 pcs / m2 of scattered knots allowed of max. 8-10 mm in diameter, rare spread of sapwood allowed, uniform distribution of permissible defects.
  • C - eyelets, sapwood, healthy and protruding (but professionally repaired knots) up to 25 mm in diameter without limitation, rare bark ingrowth, cracks, pith spread allowed.
  • B/C - visible, top / invisible, bottom.
  • R - eyelets, unlimited knots, rare sapwood spread, bark ingrowth, cracks, traces of pith, heart rot allowed.
  • RC - like R, but sapwood, pith, cracks allowed without limitation.

Deviations from the homogeneity of the wood surface

  • Pith - the biological center. Remnant of primary extension of tree growth. It is mostly softer and often of a different color. Oak has a star-shaped pith.
  • Sapwood - the sapwood zone function is to distribute water with dissolved minerals and to store supplies. The width of sapwood is closely related to the width of the crown. Oak sapwood is narrow, its yellow-brown color differs from the core, it is up to 5 cm wide.
  • Sapwood residue - sapwood occurring only at the blank's corner (where the width area and the blank edge area meet), not over the entire area of the blank width.
  • Planar sapwood - sapwood spreading across the entire blank width.
  • Continuous sapwood - passes through the bottom, side and top surface of the blank.
  • Knots - are the stems of live branches or branches that died out during the growth of the tree, enclosed in wood. We recognize joint, joint and cracked and protruding knots.
    • Joint (healthy) knots are firmly cohesive with the surrounding material.
    • Joint cracked knots are tightly cohesive with the surrounding material, but have a drying-induced crack as the wood of the knot is of a greater density and is more prone to drying than the surrounding material.
    • Protruding (unhealthy) knots are not firmly cohesive with the surrounding material, which can cause drying and subsequent breakage of the branch during tree growth, after which it gradually rots and becomes buried underneath the trunk increments.
  • Eyelet cluster (cat’s paws) - their function is horizontal distribution of organic substances in the trunk. They can be seen as lighter rays radiating from the pith or from the growth ring towards the trunk's circumference. On radial surfaces, they form wavy belt areas called mirrors. They are an integral part of oak wood.
  • Pith rays - spread through the bottom, side and top area of the blank.
  • Cracks - cracks in the wood occur during growth, logging and drying. The crack is a split of wood along its fibers. In products, they are acceptable up to 30 mm in length and at the hair breadth.
  • Bark ingrowth - bark grown into the wood structure. It results from an injury and healing of a tree's open wound.
  • Discoloration - change in color of the material's surface or its cross section. It may be caused by growth deviation, which is accompanied by a local change in the wood density (denser - darker, less dense - lighter) or when the tree, through its root system, received substances (minerals, salts, vertical change of substrate layers) during its growth that impacted the wood color resulting in its change.
  • Thread - it is the local curvature of growth rings and fibers caused by the presence of knots or unevenly healed wounds. In sawn timber, we recognize a single-sided thread with growth rings cut on one edge only and a double-sided thread, where the growth rings of one and the same thread are cut on both edges, i.e. the growth ring ripple spreads across the entire width of a plank.
  • Mushroom infestation - mushroom-induced defects are divided into fungi, cancer, sapwood coloration, heartwood coloration, and wood-destroying fungi.
  • Mold - causes wood coloration in the form of stains or continuous coatings. The coloration may be green, green-blue, grey, pink and ruby.
  • Cancer - infestation of a growing tree trunk by heavily parasitic fungi that are able to degrade even live wood and don't allow for wound healing. The wound stays open, grows, and the trunk forms a deeply scarred outgrowth.
  • Mushroom-induced coloring - coloring caused in the first, so- called wood-staining stage of the impact of wood-destroying fungi. The defect is considered to be disturbing from aesthetic point of view rather than in terms of changing wood properties. Colors are typical for different kinds of wood and mushrooms.
  • Wood-destroying fungi - among such known are cellulose eroding fungi (destructive decomposition) causing brown or red rot, ligno-eroding (corrosive decomposition) causing white rot, and a combination thereof.
  • Rot - changes in color, structure, mechanical and physical properties of wood caused by fungi.
  • Insect infestation - wood damage is caused mainly by insect larvae that feed on wood and bark.
  • Muscle and cut fiber

At Spišská Belá, June 01, 2016

Slavomír Alžbetkin, JAVORINA v.d. Sales Director

JAVORINA carpets are hand-woven products made in India. Their material composition is 20% cotton, 80% viscose (art silk).

In home environment, the manufacturer recommends the carpets be only vacuumed or treat by other than wet processes (i.e. sweep, blow the lint away, vacuum, dust off ... ).

Wet cleaning is possible only in a fine chemical process - chemical cleaning in a professional manner without intensive soaking or washing.

Due to its fine woven fiber, in the first months of use, the carpet "lets" lint, forming wools balls, that can easily be removed by frequent vacuuming.

We do not recommend robotic / automatic vacuum cleaners or devices with aggressive rotary brushes for the rug.

Carpets are designated exclusively for interior use.

When stained, proceed as follows

Prior to stain removal, test the edge of the rug for color stability. If the stain reappears, the procedure needs to be repeated.

  • Fruit - use (¾ alcohol, ¼ water) solution.
  • Grease - remove as much as possible with a dry cloth, then use a stain-removing solvent and a carpet powder available.
  • Milk - use stain-removing solvent and then water lightly diluted with alcohol and lemon juice.
  • Sauces - after wiping them with dry cloth, use (½ alcohol, ½ water) solution.
  • Cellulose glue - use acetone, ethyl acetate.
  • Ink - remove as much of it as possible with a dry cloth, then use soap, sponge, water and alcohol. Prevent the carpet from getting damp.
  • Paint - remove as much of it as possible with a dry cloth, then use a solvent and a carpet powder available.
  • Rust - remove with a special agent.
  • Water - use sponge immediately.
  • Eggs - use solvent, then use (½ alcohol, ½ water) solution.
  • Sweets - use (½ alcohol, ½ water) solution, wait until the stain dissolves.
  • Red wine - use (¾ alcohol, ¼ water) solution.
  • Alcoholic beverage - use (½ alcohol, ½ water) solution.
  • Tea, coffee - use (½ alcohol, ½ white vinegar) solution.
  • Chocolate - use stain-removing solvent, then (½ alcohol, ½ water) solution.
  • White coffee - use stain-removing solvent, then (½ alcohol, ½ white vinegar) solution.
  • Alkaline products - use solution of (white vinegar diluted with water at a ratio of 1:3).
  • Tar, smoke - use solvent, then use specialized products available.
  • Blood - use white vinegar (when the stain is still fresh), then remove the excessive fluid with a cloth.
  • Urine - use sponge, then white vinegar.

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